PRIVACY NOTICE
HERMANN SONS LIFE is a fraternal benefit society which recognizes that protecting the privacy and security of the personal information we obtain about our customers is an important responsibility. We are proud of the trust our members have placed in us since 1890 to transact business honestly, with our members’ best interest as a top priority. The Gramm-Leach-Bliley Act requires that we notify our customers annually about how we collect, use and safeguard their personal information. This Privacy Notice generally describes how we treat that information. This notice refers to HERMANN SONS LIFE using the terms “we,” “us” and “our.”
How we obtain information. We obtain most of the information we need directly from you on your application or other forms you complete, or from those you have authorized to provide information to us in connection with providing you insurance or administering claims. We also obtain information in the course of processing and recording your transactions with us and processing your claims for benefits.
Information we may obtain. The type of information we obtain depends on the product or service we are providing. The types of information we may obtain fall into the following three categories:
Customer Information. Customer information includes identifying information such as your name, address, telephone number, and demographic data about you. It also includes information about your transactions with us such as the type and value of our insurance products that you own and the amount of insurance premiums you pay to us.
Financial Information. Financial information may include information such as your credit history, income, assets, type and value of other insurance products you own or for which you have applied, and the amount of insurance premiums you pay to other insurance companies.
Health Information. Health information includes information about your health and medical history, and your insurance underwriting risk factors.
How we use the information we obtain. We use information about you for business purposes such as evaluating your request for insurance or other products or services, evaluating your claim for benefits, administering our products and services, and processing your transactions with us. We may also use information about you to offer you other products and services we provide.
Disclosure of information. There are no affiliated financial institutions or third-party non-affiliates which have access to your nonpublic personal information, except pursuant to your written authorization. We will notify you prior to disclosing any information about you to a third party and you may opt out of such disclosures, other than those disclosures that are necessary to carry out our contractual obligations, such as processing claims and premium payments. If you have previously consented to third party disclosures, you may withdraw such consent by writing to us at the address below. We never sell information about you to others. We may disclose any information about you when necessary to administer products or services we provide; with your consent or at your direction; to protect the confidentiality of security of our own records; to prevent fraud; for internal risk control or to resolve disputes; to persons holding a legal or beneficial interest related to you; to persons acting in a representative or fiduciary capacity related to you; to provide information to our regulators, attorneys, accountants, and auditors; to consumer reporting agencies; in connection with a proposed or actual sale, merger, transfer, or exchange of all or a portion of our business; or when required by Federal, State, or local law, rule, or other legal requirement, such as in response to a subpoena or in the course of a compliance examination.
How we protect customer information. We maintain physical, electronic and procedural safeguards to protect all the information we have obtained from you. Information is accessed by our employees only when it is necessary, such as to administer our products or services and is always treated in a confidential manner. If we use a third party to perform services for us, including marketing of our products or services, we require that third party to maintain physical, electronic and procedural safeguards of your information to protect the confidentiality of your information. Our policy of protecting nonpublic personal information also extends to former customers who no longer have insurance with us.
Changes to our Privacy Notice. Our policy about obtaining and disclosing information may change from time to time. We will provide you with notice of any material change to this policy before we implement the change.
If you have questions regarding our privacy policy, you may reach us toll free at 1-800-234-4124. Or you may write us at: 515 S. St. Mary’s Street, San Antonio, Texas 78205
Updated 02/01/2021